Trouble Case

※Painted machines may end up in trouble cases. When you put up such machines in the Auction, please include the Photos taken before paintng/repair work and describe the content of the repair.

2018/3
Complaint C80R: Severe Oil Leak was reported before Carry-Out. (No mention in Condition Report)
Response Sold at JPY850,000. Sale cancelled because of description failure in Condition Report.
Complaint 910: Piston broke after Carry-Out.
Response Sold at JPY2,660,000. Consigner lowered the price by JPY100,000.
Complaint MST-1500: There was no mention about travelling trouble but after Carry-Out, inner parts of Reduction Gear were found to be missing.
Response Sold at JPY2,200,000. Congsiner lowered the price by JPY150,000.
2019/2
Complaint Vio50: Found to be actually a Vio40 after Carry-In.
Response Sold at JPY975,000. Consigner lowered the price by JPY150,000.
2019/1
Complaint SK210D-8: Successful Bidder had not been aware of machine being electric device type and requested cancellation before Carry-Out.
Response Sold at JPY3,860,000. Collected Cancellation Fee of JPY200,000 from Successful Bidder.
Complaint 902C: Successful Bidder had not been aware of Propeller Shaft missing and requested cancellation before Carry-Out.
Response Sold at JPY1,800,000. Requested Successful Bidder to pay Cancellation Fee of JPY180,000.
2018/12
Complaint JW210: After Carry-Out, Transmission not being engaged was reported.
Response Sold at JPY800,000. As Inspection was done by JEN, we discounted JPY85,000 from our commision and charges.
Complaint SG07L-3: After Carry-Out, Brake not working was reported.
Response Sold at JPY190,000. As Inspection was done by JEN, we discounted JPY40,000 from our commission and charges.
2018/9
Complaint FX60-2: After Carrry-Out, one of the Shoes became inoperable.
Response Sold at JPY1,390,000. Consigner lowered the price by JPY100,000.
2018/8
Complaint SK200-3: Radiation level was too high to be loaded on a ship.
Response Sold at JPY2,900,000. Consigner refused the machine to be returned and was put on the blacklist.
Complaint TR-250M-5: Boom being bent was reported before Carry-Out.
Response Sold at JPY7,100,000. Sale cancelled.
2018/6
Complaint TS-75M: After Carry-Out, Chassis being severely rusted was reported. (No mention in Condition Report, No photos)
Response Sold at JPY2,300,000. The price was lowered by JPY800,000 in total (Consigner JPY650,000 + JEN JPY150,000).
2018/5
Complaint EX120-3: Report came after Carry-Out that Truck Frame was rusty. (No mention in Condition Report, No photos)
Response Sold at JPY1,800,000. Consigner and JEN jointly discounted the price by JPY100,000 in total.
2018/4
Complaint KH-18: Before Carry-Out, Engine not starting. was reported. (Condition Report said Throttle NG)
Response Sold at JPY240,000. Sale cancelled.
Complaint D31P-17: Before Carry-Out, there was a report of 2nd and 3rd Gears of Transmission not getting engaged. (No mention in Condition Report)
Response Sold at JPY1,800,000. Consigner lowered the price by JPY100,000.
2018/3
Complaint ZX200LC-3: After Carry-Out, Undercarriage being severely rusted was reported. (Not easy to judge from Photos)
Response Sold at JPY6,460,000. Consigner lowered the price by JPY150,000.
Complaint F25C: After Carry-Out, Engine not starting was reported. (No Mention in Condition Report)
Response Sold at JPY430,000. Consigner lowered the price by JPY80,000.
Complaint PC78US-6N0: After Carry-Out, a Crack on the Boom was found. (No mention in Condition Report)
Response Sold at JPY2,150,000. Consigner and JEN jointly discounted the price by JPY50,000 in total.
Complaint ZX75US-A: After Carry-Out, Oil Leak from fuel hose was reported. (No mention in Condition Report)
Response Sold at JPY2,010,000. Consigner lowered the price by JPY50,000.
2018/2
Complaint S.B150: Before Carry-Out, Engine not starting was reported.
Response Sold at JPY120,000. Sale cancelled.
2018/1
Complaint Successful Bidder of D155 at JPY2.75 million contacted us saying that their prospective buyer refused to buy the machine and Bidder now wanted to cancel the purchase. We contacted the 2nd Highest Bidder and he told us that he would buy the machine at JPY2.45 million. We requested the original Bidder to pay the amount of Price Difference but the original Bidder said that he could pay only JPY200,000.
Response We collected JPY200,000 from the original Bidder as Cancellation Fee and paid JPY100,000 (out of JPY200,000) to the Consigner.
2017/11
Complaint Buyer contacted us saying that the Pump of the Backhoe broke during its trucking after the carry-out from the yard. Buyer asked if something can be done by us.
Response Told Buyer that since the item is a used one, we cannot respond to oil leak, rupture of hoses, etc. after the sale.
2017/11
Complaint Overseas Buyer complained that there was a crack in the Boom Bracket of each of the two mini Shovels and there had been no such mention in the Condition Report.
Response As a result Consigner and Buyer will jointly bear the cost of purchasing the parts and they will be shipped with the next cargo.
2017/11
Complaint Overseas Buyer purchased two Container Soreaders. One of the Serial Numbers in the Condition Report was wrong and Buyer requested a discount.
Response Buyer purchased at the original price.
2017/11
Complaint Buyer mistakenly bid on the item.
Response Bidder agreed to pay JPY100,000 for cancellation of bidding. We offset this amount from the security deposit and returned the rest.
2017/10
Complaint Consigner mistakenly put up in the Auction a small Shovel which had been already sold. The Shovel ended up being purchased in the Auction.
Response Received a penalty for the breach of contract from Consigner and payed the money to Buyer.
2017/9
Complaint The power of the purchased small Tire Shovel was weak and Buyer took it to the Maker for check up. It turned out that the overhaul of the Ejection Pump was necessary. Buyer contacted us to see if some of the repair charge could be shared.
Response The condition of the Ejection Pump had been overlooked in the inspection. JEN offered to bear JPY43,200 out of the total Repair Charge of JPY199,800 and Buyer agreed.
2017/9
Complaint A Mini Backhoe was purchased but Consigner said he could not deliver it. (Inability of changing ownership)
Response Collected Penalty of JPY 149,800 (5% of the highest bid price) from Consigner and paid JPY100,000 to the overseas Bidder.
2017/9
Complaint Buyer complained that the Attachment which had been shown in the photo on the Auction List was missing.
Response Consigner had mistakenly uploaded the photo taken before removal of the Attachment. After learning the intension of the Buyer, Consigner discounted JPY100,000 from the highest bid price.
2017/8
Complaint Delivery Yard contacted us saying that an inoperative Backhoe had been carried into the yard in a dangerous condition with its Bucket/Arm/Boom not fixed. Washing had not been done either.
Response As the Condition was just as it had been in the Photos, Buyer agreed to pay the washing fee and working expenses.
2017/7
Complaint Through the inspection at the Port it was found that the Radiation Level of the Backhoe was over 0.3μSV. We told Buyer that we would like to cancel the sale. But the Buyer had a customer to resell the item and said he was planning to ship it in his responsibility.
Response After Consigner washed the item, the Radiation Level lowered and now Consigner decided to cancell the sale and is to take it back from the Port in his responsibility.
2017/7
Complaint Overseas Buyer contacted us saying that a mini Backhoe had arrived but the engine did not wotk.
Response This was caused by mistakingly omitting "Engine Not Working" from the Condition Report. Buyer accepted JEN's offer to pay him JPY150,000.
2017/7
Complaint Buyer complained that the Attachment he purchased had been welded at many places, but there were not approprite photos when it was in tbe Auction. The Buyer wanted to cancel the purchase.
Response Consigner confirmed his responsibility and accepted the return of the item.
2017/6
Complaint Consigner told us that the mini Backhoe he had put up and had been purchased in the Auction was the backhoe which had been already sold to someone else.
Response Collected a penelty from Consigner and paid it to Buyer.
2017/6
Complaint Overseas Bidder mistakenlly bid on an item (320D).
Response Handled the case by collecting Cancellation Fee of JPY232,500.
2017/5
Complaint Buyer contacted us at the time of Auction Close saying that he wanted to cancel the purchase of the Backhoe.
Response Sold the Backhoe immediately to the Buyer who offered the second highest amount. We requested the difference of JPY250,000 between the originally highest bid price and the second highest bid price as Cancellation Fee from the original Buyer.
2017/5
Complaint Buyer said that water was leaking from the Radiator.
Response Notified Buyer that this time Consigner was ready to pay for the cost, but the equipment in the Auction is a used one basically, therefore, Buyer should be aware of the risk of water leak/oil leak when bidding, and that if it is not permissible, Buyer should refrain brom bidding. JPY100,000 was paid to Buyer.
2017/3
Complaint Consigner said that out of his two Backhoes, he had mistakenly put up in the Auction the one which had already been sold. Unfortunately this backhoe was purchased in the Auction.
Response Handled the case by collecting a penalty from Consigner and paying it to Buyer.
2017/3
Complaint Domestic Buyer carried out the Backhoe from the Delivery Yard and when it was about to be loaded onto a ship, Oil Leak from Oil Cooler happened. Buyer said, "Oil Leaks from other parts were indicated and there was no special caution about the leak from the Yard Staff, so I didn't think the condition then was so severe. Can you help me?"
Response Answered, "We cannot respond to sudden Oil Leak, Rupture of Hoses, etc. since the items are used ones."
2017/3
Complaint Documents for the Rough Terrain Crane did not reach JEN and we had to ask Consigner why and found out that Consigner had only a copy of the Vehicle Inspcection Certificate.
Response Decided to bring the sale to a Cancellation. If the same kind of case happnes again, we will reequest a penalty.