Trouble Case

※Painted machines may end up in trouble cases. When you put up such machines in the Auction, please include the Photos taken before painting/repair work and describe the content of the repair.

2022/10
Complaint	PC120: Complained about patch on arm.
Response	Sold price: JPY2,580,000. Lowered the price by JPY50,000.

2022/9
Complaint	HD513MRV: Complained about false hour meter.
Response	Sold price: JPY4,390,000. Lowered the price.
Complaint	320D: Complained about patch on arm.
Response	Sold price: JPY3,420,000. Lowered the price by JPY200,000.

2022/8
Complaint	SR-G2000: Complained that monitor was broken.
Response	Sold price: JPY4,390,000. Repair has done by Consigner.

2022/7
Complaint	FD430: Complained that water mixed into engine when went to pick up that machine after 3-4 months from auction date.
Response	Sold price: JPY4,840,000. We accept ONLY engine oil change.

2022/6
Complaint	TZ16(ManLift): Complained that transmission gears are not engaged completely.
Response	Sold price: JPY2,0740,000. Lowered the price by JPY200,000.

2022/5
Complaint	PC78US-8: Complained about crack on boom.
Response	Sold price: JPY2,220,000. Lowered the price by JPY85,000.

2022/4
Complaint	SK200-9: Complained about false hour meter.
Response	Sold price: JPY6,000,000. Sale cancelled.

2022/2
Complaint	C80R-1: Complained that engine doesn't start.
Response	Sold price: JPY440,000. Lowered the price by JPY50,000.

2022/1
Complaint	VIO30-5: Complained that hose was broken.
Response	Sold price: JPY1,330,000. Repair has done by Consigner.

2021/10
Complaint	SK60-3: Consigner has been selling the machine that had already sold.
Response	Sold price: JPY1,690,000. Consigner pays the penalty JPY150,000.
Complaint	L1-255D: Complained that it was listed as workable machine but it didn't work at all.
Response	Sold price: JPY450,000. Sale cancelled.

2021/07
Complaint	TW352: Complained that steel wheel was bent.
Response	Sold price: JPY1,250,000. Lowered the price by JPY70,000.
Complaint	PC120-8: Complained that engine doesn't start.
Response	Sold price: JPY3,220,000. Sale cancelled.

2021/05
Complaint	PC138US-8: Complained that engine doesn't work.
Response	Sold price: JPY2,660,000. Sale cancelled.

2021/03
Complaint	LX70-2C: Complained that this machine doesn't have enough power to clibm up the slope.
Response	Sold price: JPY1,530,000. Sale cancelled.
Complaint	PC75UU-2: Complained about crack on bracket.
Response	Sold price: JPY1,100,000. Sale cancelled.
Complaint	938H: Complained about rust on machine that there were not photos (there was comments on condition report).
Response	Sold price: JPY3,320,000. Sale cancelled.
Complaint	FD60: Complained that machine model was worng.
Response	Sold price: JPY1,470,000. Sale cancelled.

2020/09
Complaint	SK60-2: Complained that windshield was broken when carrying out that machine.
Response	Sold price: JPY1,300,000. Lowered the price by JPY25,000.
Complaint	MC-150M: Complained that Oil cooler had bypassed and electrical wires seemed to be burned and rusty.
Response	Sold price: JPY5,490,000. Lowered the price by JPY700,000.

2020/08
Complaint	307B: Complained that one side of traveling power is weak.
Response	Sold price: JPY2,000,000. Sale cancelled.

2020/07
Complaint	WA450-3: Complained that hydraulic oil mixed into transmission case and oil will blow out once starting engine, and so on.
Response	Sold price: JPY2,270,000. Sale cancelled.

2020/06
Complaint	K-23J: Complained about a crack on this attachment that is not shown with photos.
Response	Sold price: JPY700,000. Sale cancelled.
Complaint	PC450LC-6E: Complained that main pump had broken and metal fragment in oil. (Need to repaire.)
Response	Sold price: JPY4,815,000. As complaint has been received in 3 months after auction date, the complaint was not accepted.

2020/04
Complaint	ZX120: Complained that water mixed into engine.
Response	Sold price: JPY2,210,000. "Blow-by (Severe)" was not mentioned on condition report. Consigner lowered the price by JPY200,000.
Complaint	TS-W1100V: Complained that it was not good enough condition for domestic construction work use.
Response	Sold price: JPY2,080,000. Sale cancelled.

2020/03
Complaint	VS22: Complained about crack on cylinder tube (it's impossible to reapir).
Response	Sold price: JPY450,000. Our company provided new parts. This complaint was not accepted because we had already mentioned "Not Confirmed Operation, Loss & Missing Parts" on conditon report at auction.
Complaint	PC50UU-2E: Complained about hole on engine and it might cost JPY250,000 to repaire.
Response	Sold price: JPY920,000. Our company lowered the price by JPY100,000.
Complaint	TD2511: Complained about rust on frame.
Response	Sold price: JPY3,020,000. Sale cancelled.
Complaint	PC35MR-1: Complained about carck on swing bracket.
Response	Sold price: JPY1,120,000. Sale cancelled.
Complaint	PC75UU-3: Complained about carck on offset bracket.
Response	Sold price: JPY1,120,000. Sale cancelled.
Complaint	ZX225USRLC: Complained that there are too many differences between condition report and actual condition.
Response	Sold price: JPY3,380,000. Consigner lowered the price by JPY200,000.

2020/01
Complaint	305.5ECR: Complained that travel shaft is missing.
Response	Sold price: JPY860,000. Our company provided new parts. The payment for parts in JPY30,000 was borne by Consignor.

2019/12
Complaint	SK200LC-6E: Complained that Slewing-mechanism doesn’t work smoothly.
Response	Sold price: JPY3,300,000. We discounted JPY100,000(borne by Consignor)
Complaint	B27-2: Complained that white smoke.
Response	Sold price: JPY 400,000. The unit was canceled and returned to Consignor. Consignor returned the payment to Customer.

2019/11
Complaint	SK100W-2: Complained that main pump is missing
Response	Sold price: JPY 3,900,000. We couldn’t provide this pump due to unique specification. JPY1.500.000 has been paid to Customer (JPY150,000 was borne by Consignor)
Complaint	97ZA: Complained that severe oil leaking was occurred during releasing.
Response	Sold price: JPY 3,720,000. The issue was noted in Condition Report, but as the reason of this issue was hose puncture, our company provided repair (JPY40,000 was borne by our company)

2019/9
Complaint	30JX: Informed that auction member made mistaken bid.
Response	Sold price: ---. The bid was canceled on agreement that member pays the penalty JPY100,000.
Complaint	Informed that traffic accident was occurred during pick up of unit at Kikugawa yard.
Response	Discussed with transportation company regarding vehicle insurance.
Complaint	WA200-1: Complained that severe oil leaking was occurred during pick up.
Response	Sold price: JPY2,020,000. Repair was provided. Repair payment JPY60,000(borne by Consignor)

2019/6
Complaint	50ZV: Consignor informed about repaint of unit after successful bid.
Response	Sold price: JPY2,900,000. Consignor discussed about cancel fee and return of equipment.
Complaint	SK07: Complained that swing motor is broken.
Response	Sold price: JPY1,800,000. As complaint has been received in 3 months after auction date, the complaint was not accepted.

2019/5
Complaint	313CSR: Complained that hole and rusty have been detected on frame.
Response	Sold price: JPY 2,800,000. As this issue was not shown on inspected photos, we provided discount in JPY100,000.
Complaint	E200B: Informed that as machine is not available for loading on trailer, due to lack of engine power. Extra expensive shipment costs were required. Customer requested to cover these expenses. Response
Response	Sold price: JPY2,180,000. The complaint was not accepted, because photos presented enough information to recognize this issue.

2019/3
Complaint	C80R: Severe Oil Leak was reported before Carry-Out. (No mention in Condition Report)
Response	Sold at JPY850,000. Sale cancelled because of description failure in Condition Report.
Complaint	910: Piston broke after Carry-Out.
Response	Sold at JPY2,660,000. Consigner lowered the price by JPY100,000.
Complaint	MST-1500: There was no mention about travelling trouble but after Carry-Out, inner parts of Reduction Gear were found to be missing.
Response	Sold at JPY2,200,000. Congsiner lowered the price by JPY150,000.

2019/2
Complaint	Vio50: Found to be actually a Vio40 after Carry-In.
Response	Sold at JPY975,000. Consigner lowered the price by JPY150,000.

2019/1
Complaint	SK210D-8: Successful Bidder had not been aware of machine being electric device type and requested cancellation before Carry-Out.
Response	Sold at JPY3,860,000. Collected Cancellation Fee of JPY200,000 from Successful Bidder.
Complaint	902C: Successful Bidder had not been aware of Propeller Shaft missing and requested cancellation before Carry-Out.
Response	Sold at JPY1,800,000. Requested Successful Bidder to pay Cancellation Fee of JPY180,000.

2018/12
Complaint	JW210: After Carry-Out, Transmission not being engaged was reported.
Response	Sold at JPY800,000. As Inspection was done by JEN, we discounted JPY85,000 from our commision and charges.
Complaint	SG07L-3: After Carry-Out, Brake not working was reported.
Response	Sold at JPY190,000. As Inspection was done by JEN, we discounted JPY40,000 from our commission and charges.

2018/9
Complaint	FX60-2: After Carrry-Out, one of the Shoes became inoperable.
Response	Sold at JPY1,390,000. Consigner lowered the price by JPY100,000.

2018/8
Complaint	SK200-3: Radiation level was too high to be loaded on a ship.
Response	Sold at JPY2,900,000. Consigner refused the machine to be returned and was put on the blacklist.
Complaint	TR-250M-5: Boom being bent was reported before Carry-Out.
Response	Sold at JPY7,100,000. Sale cancelled.

2018/6
Complaint	TS-75M: After Carry-Out, Chassis being severely rusted was reported. (No mention in Condition Report, No photos)
Response	Sold at JPY2,300,000. The price was lowered by JPY800,000 in total (Consigner JPY650,000 + JEN JPY150,000).

2018/5
Complaint	EX120-3: Report came after Carry-Out that Truck Frame was rusty. (No mention in Condition Report, No photos)
Response	Sold at JPY1,800,000. Consigner and JEN jointly discounted the price by JPY100,000 in total.

2018/4
Complaint	KH-18: Before Carry-Out, Engine not starting. was reported. (Condition Report said Throttle NG)
Response	Sold at JPY240,000. Sale cancelled.
Complaint	D31P-17: Before Carry-Out, there was a report of 2nd and 3rd Gears of Transmission not getting engaged. (No mention in Condition Report)
Response	Sold at JPY1,800,000. Consigner lowered the price by JPY100,000.

2018/3
Complaint	ZX200LC-3: After Carry-Out, Undercarriage being severely rusted was reported. (Not easy to judge from Photos)
Response	Sold at JPY6,460,000. Consigner lowered the price by JPY150,000.
Complaint	F25C: After Carry-Out, Engine not starting was reported. (No Mention in Condition Report)
Response	Sold at JPY430,000. Consigner lowered the price by JPY80,000.
Complaint	PC78US-6N0: After Carry-Out, a Crack on the Boom was found. (No mention in Condition Report)
Response	Sold at JPY2,150,000. Consigner and JEN jointly discounted the price by JPY50,000 in total.
Complaint	ZX75US-A: After Carry-Out, Oil Leak from fuel hose was reported. (No mention in Condition Report)
Response	Sold at JPY2,010,000. Consigner lowered the price by JPY50,000.

2018/2
Complaint	S.B150: Before Carry-Out, Engine not starting was reported.
Response	Sold at JPY120,000. Sale cancelled.

2018/1
Complaint	Successful Bidder of D155 at JPY2.75 million contacted us saying that their prospective buyer refused to buy the machine and Bidder now wanted to cancel the purchase. We contacted the 2nd Highest Bidder and he told us that he would buy the machine at JPY2.45 million. We requested the original Bidder to pay the amount of Price Difference but the original Bidder said that he could pay only JPY200,000.
Response	We collected JPY200,000 from the original Bidder as Cancellation Fee and paid JPY100,000 (out of JPY200,000) to the Consigner.

2017/11
Complaint	Buyer contacted us saying that the Pump of the Backhoe broke during its trucking after the carry-out from the yard. Buyer asked if something can be done by us.
Response	Told Buyer that since the item is a used one, we cannot respond to oil leak, rupture of hoses, etc. after the sale.

2017/11
Complaint	Overseas Buyer complained that there was a crack in the Boom Bracket of each of the two mini Shovels and there had been no such mention in the Condition Report.
Response	As a result Consigner and Buyer will jointly bear the cost of purchasing the parts and they will be shipped with the next cargo.

2017/11
Complaint	Overseas Buyer purchased two Container Soreaders. One of the Serial Numbers in the Condition Report was wrong and Buyer requested a discount.
Response	Buyer purchased at the original price.

2017/11
Complaint	Buyer mistakenly bid on the item.
Response	Bidder agreed to pay JPY100,000 for cancellation of bidding. We offset this amount from the security deposit and returned the rest.

2017/10
Complaint	Consigner mistakenly put up in the Auction a small Shovel which had been already sold. The Shovel ended up being purchased in the Auction.
Response	Received a penalty for the breach of contract from Consigner and payed the money to Buyer.

2017/9
Complaint	The power of the purchased small Tire Shovel was weak and Buyer took it to the Maker for check up. It turned out that the overhaul of the Ejection Pump was necessary. Buyer contacted us to see if some of the repair charge could be shared.
Response	The condition of the Ejection Pump had been overlooked in the inspection. JEN offered to bear JPY43,200 out of the total Repair Charge of JPY199,800 and Buyer agreed.

2017/9
Complaint	A Mini Backhoe was purchased but Consigner said he could not deliver it. (Inability of changing ownership)
Response	Collected Penalty of JPY 149,800 (5% of the highest bid price) from Consigner and paid JPY100,000 to the overseas Bidder.

2017/9
Complaint	Buyer complained that the Attachment which had been shown in the photo on the Auction List was missing.
Response	Consigner had mistakenly uploaded the photo taken before removal of the Attachment. After learning the intension of the Buyer, Consigner discounted JPY100,000 from the highest bid price.

2017/8
Complaint	Delivery Yard contacted us saying that an inoperative Backhoe had been carried into the yard in a dangerous condition with its Bucket/Arm/Boom not fixed. Washing had not been done either.
Response	As the Condition was just as it had been in the Photos, Buyer agreed to pay the washing fee and working expenses.

2017/7
Complaint	Through the inspection at the Port it was found that the Radiation Level of the Backhoe was over 0.3μSV. We told Buyer that we would like to cancel the sale. But the Buyer had a customer to resell the item and said he was planning to ship it in his responsibility.
Response	After Consigner washed the item, the Radiation Level lowered and now Consigner decided to cancell the sale and is to take it back from the Port in his responsibility.

2017/7
Complaint	Overseas Buyer contacted us saying that a mini Backhoe had arrived but the engine did not wotk.
Response	This was caused by mistakingly omitting "Engine Not Working" from the Condition Report. Buyer accepted JEN's offer to pay him JPY150,000.

2017/7
Complaint	Buyer complained that the Attachment he purchased had been welded at many places, but there were not approprite photos when it was in tbe Auction. The Buyer wanted to cancel the purchase.
Response	Consigner confirmed his responsibility and accepted the return of the item.

2017/6
Complaint	Consigner told us that the mini Backhoe he had put up and had been purchased in the Auction was the backhoe which had been already sold to someone else.
Response	Collected a penelty from Consigner and paid it to Buyer.

2017/6
Complaint	Overseas Bidder mistakenlly bid on an item (320D).
Response	Handled the case by collecting Cancellation Fee of JPY232,500.

2017/5
Complaint	Buyer contacted us at the time of Auction Close saying that he wanted to cancel the purchase of the Backhoe.
Response	Sold the Backhoe immediately to the Buyer who offered the second highest amount. We requested the difference of JPY250,000 between the originally highest bid price and the second highest bid price as Cancellation Fee from the original Buyer.

2017/5
Complaint	Buyer said that water was leaking from the Radiator.
Response	Notified Buyer that this time Consigner was ready to pay for the cost, but the equipment in the Auction is a used one basically, therefore, Buyer should be aware of the risk of water leak/oil leak when bidding, and that if it is not permissible, Buyer should refrain brom bidding. JPY100,000 was paid to Buyer.

2017/3
Complaint	Consigner said that out of his two Backhoes, he had mistakenly put up in the Auction the one which had already been sold. Unfortunately this backhoe was purchased in the Auction.
Response	Handled the case by collecting a penalty from Consigner and paying it to Buyer.

2017/3
Complaint	Domestic Buyer carried out the Backhoe from the Delivery Yard and when it was about to be loaded onto a ship, Oil Leak from Oil Cooler happened. Buyer said, "Oil Leaks from other parts were indicated and there was no special caution about the leak from the Yard Staff, so I didn't think the condition then was so severe. Can you help me?"
Response	Answered, "We cannot respond to sudden Oil Leak, Rupture of Hoses, etc. since the items are used ones."

2017/3
Complaint	Documents for the Rough Terrain Crane did not reach JEN and we had to ask Consigner why and found out that Consigner had only a copy of the Vehicle Inspcection Certificate.
Response	Decided to bring the sale to a Cancellation. If the same kind of case happnes again, we will reequest a penalty.